AI that has a job to do.
Blackrock AI brings intelligence into the workflows travel teams already use — helping people understand, decide and act faster.
Primary CTA: Explore AI agents
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AI should live inside the operation.
A separate chatbot is easy to demo and easy to ignore.
The more valuable opportunity is to connect AI to real business context: customers, bookings, tasks, conversations, opportunities and operational events.
CRM intelligence
Help account managers and sales teams understand what is happening across their pipeline and customer base.
- Account summaries
- Opportunity summaries
- Next-step suggestions
- Follow-up drafts
- Stale lead detection
- Task creation
- Meeting preparation
Operations intelligence
Find the work that needs attention.
Use AI to help identify exceptions, incomplete processes and operational signals that should be reviewed by a person.
Examples can include:
- failed or incomplete booking workflows
- unresolved tasks
- unusual booking states
- supplier errors
- service follow-up
The agent should support controlled workflows rather than making irreversible changes autonomously by default.
Customer support
Give support teams faster access to relevant context and help them prepare accurate responses.
Potential workflows:
- booking summaries
- policy/context retrieval
- reply drafting
- multilingual assistance
- knowledge retrieval
- escalation suggestions
Search & recommendations
AI can help customers express travel intent in natural language and reduce the effort required to find relevant products.
Use cases should be introduced where search quality, conversion and trust can be measured.
AI content workflows
Assist teams with repetitive content tasks such as summaries, property content, internal notes, FAQs and localisation — with review controls appropriate to the use case.
Built with guardrails.
Good AI product design makes uncertainty visible and keeps humans in control where the outcome matters.
Blackrock designs permissions, auditability, review steps and data access around the workflow — not as an afterthought.
Your data. Your context. Useful action.
Talk to Blackrock →